Incident

Updates

1. identified Jul 31, 2026, 5:04 PM GMT+08:00

   We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

2. identified Jul 31, 2026, 5:05 PM GMT+08:00

   We have identified that some ChatGPT Business and Education users are experiencing elevated errors when starting or continuing conversations. We are working on implementing a mitigation and will provide another update as soon as we have more information.

3. monitoring Jul 31, 2026, 5:06 PM GMT+08:00

   The issue has been mitigated.

4. resolved Jul 31, 2026, 5:28 PM GMT+08:00

   This is now resolved.