Delays in customer support responses
All impacted services have now fully recovered.
- Incident ID
- #00c4d303
- Impact
- none
- Components
- openai
Updates
-
investigating Oct 23, 2026, 11:41 AM GMT+08:00
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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investigating Oct 23, 2026, 11:57 AM GMT+08:00
As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").
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identified Oct 23, 2026, 12:43 PM GMT+08:00
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
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monitoring Oct 23, 2026, 1:47 PM GMT+08:00
We have applied the mitigation and are monitoring the recovery.
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resolved Oct 23, 2026, 1:58 PM GMT+08:00
All impacted services have now fully recovered.