Authentication errors for some users
On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.
- Incident ID
- #0334f462
- Impact
- major
- Components
- openai
Updates
-
investigating Oct 21, 2026, 12:35 AM GMT+08:00
Some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex.
-
resolved Oct 21, 2026, 1:35 AM GMT+08:00
On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.