Incident

Updates

1. investigating Jul 12, 2026, 5:49 PM GMT+08:00

   We are investigating an issue where some users may encounter 403 errors when loading or using ChatGPT conversations on iOS. We will provide updates as we learn more.

2. investigating Jul 12, 2026, 7:02 PM GMT+08:00

   We are continuing to investigate elevated errors affecting some users on iOS. Some users may be unable to load or use conversations.

3. investigating Jul 12, 2026, 7:29 PM GMT+08:00

   We are continuing to investigate elevated errors affecting conversations, sign-ups, and sign-ins for some users on iOS and macOS.

4. identified Jul 12, 2026, 8:02 PM GMT+08:00

   We have identified the issue causing elevated conversation, sign-up, and sign-in errors for some users on iOS and macOS. We are working to implement a mitigation.

5. identified Jul 12, 2026, 8:34 PM GMT+08:00

   We have implemented a mitigation that restored conversation access for affected users on iOS and macOS. We are continuing to work on mitigating sign-up and sign-in errors.

6. identified Jul 12, 2026, 9:09 PM GMT+08:00

   We have restored sign-in access for affected users. We are continuing to work on mitigating account creation and password update errors on iOS and macOS.

7. monitoring Jul 12, 2026, 11:15 PM GMT+08:00

   A mitigation has been applied, and the affected services have recovered. We are monitoring the results.

8. resolved Jul 12, 2026, 11:28 PM GMT+08:00

   All impacted services have now fully recovered.