Some users may experience issues accessing OpenAI accounts
Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.
- Incident ID
- #3324543b
- Impact
- none
- Components
- openai
Updates
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investigating Jun 5, 2026, 9:26 PM GMT+08:00
We are investigating the issue for the listed services.
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identified Jun 5, 2026, 10:20 PM GMT+08:00
We have identified the issue impacting account access for some users, and we are working on a fix.
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identified Jun 5, 2026, 10:52 PM GMT+08:00
We are still implementing the mitigation.
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identified Jun 5, 2026, 11:19 PM GMT+08:00
An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.
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resolved Jun 6, 2026, 12:09 AM GMT+08:00
All impacted services have now fully recovered.
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monitoring Jun 6, 2026, 3:09 AM GMT+08:00
We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.
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monitoring Jun 6, 2026, 3:47 AM GMT+08:00
The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
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monitoring Jun 6, 2026, 4:53 AM GMT+08:00
All users impacted should have received an email with more information. The team is monitoring for additional changes.
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monitoring Jun 6, 2026, 5:19 AM GMT+08:00
The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
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resolved Jun 6, 2026, 2:16 PM GMT+08:00
Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.