1% of ChatGPT Work (mobile/web) turns are failing for existing threads
All impacted services have now fully recovered.
- Incident ID
- #3869e2ca
- Impact
- minor
- Components
- openai
Updates
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investigating Sep 12, 2026, 12:22 AM GMT+08:00
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
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identified Sep 12, 2026, 1:16 AM GMT+08:00
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
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investigating Sep 12, 2026, 1:17 AM GMT+08:00
We are investigating the issue for the listed services.
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monitoring Sep 12, 2026, 5:51 AM GMT+08:00
We have applied the mitigation and are monitoring the recovery.
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monitoring Sep 12, 2026, 9:38 AM GMT+08:00
We have applied the mitigation and are monitoring the recovery.
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resolved Sep 12, 2026, 9:57 AM GMT+08:00
All impacted services have now fully recovered.