Incident

Users may experience an increase in error rates in Workspace Agents and ChatGPT Work on Web and Mobile

All impacted services have now fully recovered.

resolved
Incident ID
#3c919082
Impact
minor
Components
openai

Updates

  1. identified Aug 28, 2026, 2:00 AM GMT+08:00

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  2. identified Aug 28, 2026, 2:16 AM GMT+08:00

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  3. monitoring Aug 28, 2026, 3:07 AM GMT+08:00

    We have applied the mitigation and are monitoring the recovery.

  4. resolved Aug 28, 2026, 6:14 AM GMT+08:00

    All impacted services have now fully recovered.

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