Incident

Updates

1. identified Aug 31, 2026, 11:04 PM GMT+08:00

   We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.

2. identified Aug 31, 2026, 11:21 PM GMT+08:00

   We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.

3. identified Sep 1, 2026, 12:02 AM GMT+08:00

   User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.

4. identified Sep 1, 2026, 1:01 AM GMT+08:00

   User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.

5. identified Sep 1, 2026, 1:52 AM GMT+08:00

   User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.

6. identified Sep 1, 2026, 3:29 AM GMT+08:00

   User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.

7. monitoring Sep 1, 2026, 4:01 AM GMT+08:00

   We have applied a mitigation and are monitoring recovery.

8. resolved Sep 1, 2026, 4:28 AM GMT+08:00

   All impacted services have now fully recovered.