Incident

Elevated FedRAMP API error rates for Astra and Sol

We have applied the mitigation and are monitoring the recovery.

Ongoing for 3h and 48m

monitoring
Incident ID
#6b4249eb
Impact
minor
Components
openai

Updates

  1. identified Oct 21, 2026, 9:42 PM GMT+08:00

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  2. investigating Oct 21, 2026, 9:51 PM GMT+08:00

    We are investigating the issue for the listed services.

  3. monitoring Oct 22, 2026, 12:46 AM GMT+08:00

    We have applied the mitigation and are monitoring the recovery.

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