Help Center Chat Support Degraded
All impacted services have now fully recovered.
- Incident ID
- #84592eab
- Impact
- none
- Components
- openai
Updates
-
investigating Oct 24, 2026, 5:30 AM GMT+08:00
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance. We apologize for the inconvenience and will provide updates as they become available.
-
monitoring Oct 24, 2026, 5:52 AM GMT+08:00
We have applied the mitigation and are monitoring the recovery.
-
resolved Oct 24, 2026, 6:02 AM GMT+08:00
All impacted services have now fully recovered.