Zhixing Status

Incident

Elevated errors creating new accounts

The issue affecting new account creation has been resolved.

resolved
Incident ID
#8cfa3e7f
Impact
none
Components
openai

Updates

  1. investigating Sep 3, 2026, 2:13 AM GMT+08:00

    We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.

  2. monitoring Sep 3, 2026, 2:39 AM GMT+08:00

    We have applied the mitigation and are monitoring recovery.

  3. resolved Sep 3, 2026, 2:45 AM GMT+08:00

    The issue affecting new account creation has been resolved.

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