Billing and subscription management issues
The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.
- Incident ID
- #980bee24
- Impact
- minor
- Components
- anthropic
Updates
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identified May 29, 2026, 3:04 AM GMT+08:00
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.
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monitoring May 29, 2026, 3:17 AM GMT+08:00
A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.
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resolved May 29, 2026, 3:23 AM GMT+08:00
The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.