Overbilling for OpenAI-hosted containers in the Agent API
All impacted services have now fully recovered.
- Incident ID
- #c52b7dfe
- Impact
- none
- Components
- openai
Updates
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investigating Sep 19, 2026, 6:29 AM GMT+08:00
We’re investigating an issue causing higher-than-expected charges for OpenAI-hosted containers in the Agent API. We’re working on a fix and preparing refunds for affected customers. We’ll share further updates as we make progress.
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investigating Sep 19, 2026, 7:22 AM GMT+08:00
We’re continuing to work on a fix for the container overbilling issue. We’re also reviewing affected usage to identify impacted customers and calculate refunds.
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identified Sep 19, 2026, 9:08 AM GMT+08:00
We are still implementing the mitigation.
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monitoring Sep 19, 2026, 1:00 PM GMT+08:00
We have applied the mitigation, and any new sessions would not run into this issue. We are monitoring the recovery.
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resolved Sep 19, 2026, 3:52 PM GMT+08:00
All impacted services have now fully recovered.