Elevated purchasing errors on claude.ai
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.
- Incident ID
- #df9fb445
- Impact
- major
- Components
- anthropic
Updates
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investigating Nov 14, 2026, 10:54 AM GMT+08:00
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.
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monitoring Nov 14, 2026, 11:09 AM GMT+08:00
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.
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resolved Nov 14, 2026, 12:23 PM GMT+08:00
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.