Incident

Updates

1. identified Nov 3, 2026, 8:46 AM GMT+08:00

   Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files. We are working on implementing a mitigation.

2. investigating Nov 3, 2026, 8:58 AM GMT+08:00

   We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.

3. identified Nov 3, 2026, 10:06 AM GMT+08:00

   We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

4. monitoring Nov 3, 2026, 10:51 AM GMT+08:00

   We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

5. resolved Nov 3, 2026, 1:39 PM GMT+08:00

   All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.